💡Training Guide

This guide was made by David/djcool2325 (roblox)/david.s_official (discord). This guide was last updated in July 2024 and hasn't been updated since. This will soon be updated.

The official McDonald's & Partners Roblox Training Guide

(Host: Announce this in the Discord in the channel #trainings 15 minutes before the training starts)

You must host a session for a minimum of 30 minutes if not consequences will be taken.

Before you host you must have:

  1. 1 Host (which is you) (assign yourself the host role with :host {Your username} )

  2. 1 Co-host (Associate Supervisor+) (assign them the role with :cohost {user}),

  3. 1 Ranker (Restaurant Manager+),

  4. 2 Supervisors (Associate Supervisor+),

  5. 3 Trainers/Helpers (Associate Supervisor+) (assign them with :trainer{a/b/c/d} {user})

  6. Optional: 3 or more assistants. (Associate Supervisors+) (assign them with :assistant{a/b/c/d} {user} ).

  7. Optional: Spectators. (Kitchen Leader+) (assign them with :spectator {user} ).

Please ensure, that there is NOBODY on the "Not Assigned" team during the session.

<@&1228957109421604944>

Greetings! A training is being hosted by (Username) and will begin shortly. Please join the Training Centre game now as the server will lock in 15 minutes and you won't be able to join after the 15 minutes is up. Trainees, Junior Crew Members and Senior Crew Members can attend this training for the chance on a promotion!

:link: https://www.roblox.com/games/16761006893/Training-Centre

(Host: Run this command when you join the game)

.slock off

Make sure to run this command or else no one will be able to join the Training Centre!

Before you begin the training run this command :slock

Make sure to copy this command exactly how it is or else people will start rejoining the server after the 20 minutes are up.

Host: PTS is active. Please do not talk, when this is active you may only speak if you say !pts, and me or a trainer have granted your PTS call.

Host: If you speak without PTS you will be warned and if you reach 3 warnings you will be dismissed from the training.

You may answer PTS calls until you begin explaining the training rules/information.

Starting the Training

Follow these steps to begin the session:

  1. Position yourself behind the pult

  2. Open the Host Panel (click the pult)

  3. Click - Start Information

Now you will wait for the introduction to conclude:

  1. Enable - View Stage Camera

  2. Proceed with the Rule Introduction below

Point Requirement for Passing

  • Trainee - 3+ Points

  • Junior Crew Member - 4+ Points

  • Senior Crew Member - 5+ Points

Rule Introduction

(Announce this when the training starts)

Click the Host Panel and Start Information before explaining rules.

Type /t (message) to open the teamchat. This allows you to issue commands without anyone seeing them.

Host: :sm Greetings! Welcome to this Training, my name is (Username). Thank you for attending this training. I will be your Host for today's session.

Co-Host: :sm Hello! My name is (Username). Thank you for attending this training. I will be your Co-Host for today's session.

Co-Host: :sm Everyone please stay quiet whilst my host goes over the session's rules and regulations. It's crucial to pay attention, as any violations will lead to a 4 day ban from the training centre.

Host: :sm Rule 1: No trolling! This is very unprofessional and will result in a warning and if you continue it will result in a dismissal from the training and a possible demotion as your current rank.

Host: :sm Rule 2: No harassment! This is unacceptable and the punishment could be a possible ban and demotion from the server.

Host: :sm Rule 3: No exploiting! If this action takes place the user will be permanently banned and demoted from our servers.

Host: :sm Rule 4: Show respectful behaviour! This is apart of our guidelines and if you refuse to follow this rule it could lead to a demotion or a dismissal from the training.

Host: :sm Rule 5: No spamming! This is very unprofessional and will result in a ban from our game.

Host: :sm Rule 6: No begging for promotions! This is counted as a minor spam, and would possibly result in a dismissal from the training!

Host: :sm Rule 7: As a staff you are required to use grammar at all times refusal to use grammar will result in a strike. If you reach 3 strikes you will be dismissed from the training!

You can give out grammar strikes using the !gs {user} command.

Host: :sm Thank you for listening. The Co-host will now give out information about a few things that'll benefit you throughout this training session.

Host/Co-Host: :sm 1. If you see a staff member refusing / not using grammar, please let me or my host know so we can dismiss them from the training.

Host/Co-Host: :sm 2. If you see a troller or a spammer please give them a verbal warning. If they reach their 3rd warning, call a high rank.

Host/Co-Host: :sm 3. To get promoted during the training you must utilize proper grammar, correct capitalisation and punctuation and obtain the required amount of points for your rank.

Host/Co-Host: :sm 4. If you see an exploiter please let us know or take a screenshot, and create a ticket in our communications server.

Host/Co-Host: :sm 5. In order to pass this training you require the following amount of points. Trainees: 3; Junior Crew Members: 4; Senior Crew Members: 5.

Host/Co-Host: :sm That's all of the information that you have to know currently. I'll now be giving out your group.

These are the 3 groups. There must be at least 1 Trainer per group.

  1. Group A

  2. Group B

  3. Group C

Group your trainees with the following command

/assign

Attention! Use this command AFTER the introduction has concluded. All trainees will be teleported.

(After you have given out the roles)

Host: :sm You may go with your trainer. Group A: (Username of Trainer); Group B: (Username of Trainer); Group C: (Username of Trainer

Run this to open the doors
.opendoor
Run this to close the doors
.closedoor

If a person has passed a part of the training,

Please use !pg {user} and add 1 point or simply say !ap {user}.

If a person has failed there a part of the training,

Please use !pg {user} and remove 1 point or simply say !rp {user}.

If a person is failing to use grammar,

Please use !gs {user}, this will give them a grammar strike.

Part 1 - Orders

Trainer: Welcome to the training area! I will now explain some basic things and after you will be able to do some practical work.

Trainer: The first thing you need to do to prepare an order is to claim it. On the order screen, you will see all orders. If an order is unclaimed, you can claim it by typing !claim [number].

Trainer: When the order is ready, say !complete [number] and go to the counter. Call out the order and give it to the customer by saying !handto [username]. If you can't give the order, use !delete [number].

Trainer: You can also use !unclaim [number] if you changed your mind and don't want to do the order anymore.


Part 2 - Till

This guide will be conducted by three trainers, each stationed in front of counters for optimal coverage and support.

The trainees only have 2 MINUTES to complete this section! If they don't complete the section in under 2 minutes then you are to fail them on this section.

Trainer: Welcome to the till training! I will now explain some basic things and after you will be able to do some practical work.

Trainer: When a customer comes, say your greeting and start the order. First, select all items that the customer wants to order. Secondly, click the "Subtotal" button to prompt the purchase.

Trainer: Finally, after the customer pays, the order number will be displayed for them and the order will be automatically added to the kitchen board.

Trainer: During this training, please do not use the claim and complete commands as they won't work here.

Trainer: Now let's practice everything.

Ask them to state their greeting, if grammatically correct, give them one point. Once you've done that, you'd then want to test their ordering skills before moving onto the next section!

+1 point - Giving a greeting, flawless in grammar. !ap {user}

+1 point - Taking your order properly and in a professional manner. !ap {user}

+0 points - Anyone who didn't pass does not receive a point. Ensure that they utilize grammar, if they don't, give them a grammar strike! !gs {user} 3 Grammar Strikes = Dismissed! HOW TO DISMISS <- (Click here to know how to Dismiss)


Part 3 - McDrive (Explanation)

(This part is without practice. Trainers just explain what to do at McDrive)

Trainer: Working at McDrive is easy. You can work as three different roles at McDrive: Traffic Controller, Cashier or Attendant.

Trainer: Working as the cashier is very easy. The till system is the same as the one at the front counter, so I don't think that any explaining is needed.

Trainer: As an attendant, your objective is to hand food to customers. It's also an easy role.

Trainer: The last role is Traffic Controller. With this role you get the following traffic signs: STOP, GO, YIELD. You can take out these signs and control the traffic flow of the vehicles.

Trainer: Does anyone have any questions or concerns that you'd like me to address before moving onto the next topic?


Part 4 - Customer Service

Trainer: Welcome to the Customer Service portion of this training. In this session, I will cover several key aspects of effective customer service.

Trainer: During this section, we will cover key aspects of customer service including communication skills, problem solving, patience, professionalism, and the importance of follow up and feedback.

Trainer: The customer service table is located on the left side of the tills, which is where you would stand and wait for someone to come up to you for customer service.

Trainer: The importance of customer service lies in addressing any questions or concerns that customers may have. Your role is to handle these inquiries efficiently and effectively.

Trainer: When a customer approaches you for assistance, greet them as you would when taking an order.

Trainer: After they state their question or concern, use your knowledge to assist them to the best of your ability.

Trainer: If a customer becomes aggressive or starts spamming, contact a manager for further assistance.

Trainer: There will be one practical scenario to address: providing standard customer assistance.

Trainer: You are to deal with these situations effectively by utilizing your professionalism, communication skills, and patience to ensure the best possible customer experience.

Trainer: Before we start, does anyone have any questions or concerns that you'd like me to address beforehand?

Trainer: Perfect! We'll now begin!

During this section, you will role-play as a new customer who is unfamiliar with how the restaurant operates. You should ask questions to better understand the various aspects of the restaurant, such as the menu, ordering process, how to work at the restaurant ect.

+1 point - Providing professional assistance. !ap {user}

+0 points - Anyone who didn't pass does not receive a point.


Part 5 - Trolling

Trainer: Now, we'll be moving on to the trolling portion of this training. This section involves me acting as a troller in a real scenario.

Trainer: Your task is to deal with it in a professional manner, as you would typically do when you're at the restaurant.

Trainer: We have a system implemented in case someone begins to troll while you're at the restaurant. You should warn trollers once and then another time if they continue.

Trainer: A warning appears in this format: Warning I | (username) (reason). If the individual accumulates a total of 3 warnings, you should reach out to a Restaurant Manager or higher for help.

Trainer: Exploiters, players who use hacks, do not receive any warnings. If you encounter an exploiter in the game, make sure to gather proper evidence and report them to a Restaurant Manager+ immediately.

Trainer: If there are no Restaurant Managers+ available in-game, please join our communications server using the code "mcroblox". Here someone will assist you at the #report-center.

Trainer: It is essential to collect evidence of the person trolling or exploiting. This can include screenshots, and videos. Any evidence you gather will be required for the HR to take action.

Trainer: Now that we've covered everything, it's time to demonstrate how you'll handle a troll. You can use all the resources I've provided to help you succeed in this part of the training.

Do not exploit during this part, common trolling only!

+1 point - Giving 3 warnings, before calling a MR+ for a troller. !ap {user}

+0 points - Anyone who didn't pass does not receive a point.

Part 6 - Quiz

To conduct the quiz, you will pm (private message) your groups attendees. This is done with the following command: ":pm [username,username] [question]." Type the command, insert the attendees usernames, leave a space and copy the command. Now paste it for each question and insert the questions one by one.

Trainer: Welcome to the final section of this training. In this section, I'll be giving you seven questions about what you've just learned.

Trainer: By the end of the quiz, you must achieve a minimum of 5 out of 7 correct answers in order to pass the entire training.

Trainer: Before we start, does anyone have any questions or concerns that you'd like me to address beforehand?

Trainer: Perfect! I'll be sending the questions within a private message (PM) now, which will appear in the bottom right of your screen.

Questions:

Question 1: What are the 3 steps to complete an order?

(Answer: "Take the order, cook the order, hand the order to the customer.") - Or equivalent. Question 2: What positions are there at the McDrive for you to work at?

(Answer: "Traffic Controller, Cashier or Attendant.") Question 3: What button do you press to reset an order on the terminal?

(Answer: "Void.") Question 4: How many warnings do trollers receive?

(Answer: "3 Warnings.") Question 5: Who is required to use grammar in-game?

(Answer: "All staff members.") - Or equivalent. Question 6: Describe the importance of Customer Service. (Answer: "Customer service is to assist anyone with their questions or concerns.") - Or equivalent. Question 7: List the skills you are required to have when working at Customer Service. (Answer: "Communication skills, problem solving, patience, professionalism.") - Or equivalent.

+1 point - For answering 5 out of 7 questions correctly. !ap {user}

+0 points - For more than 2 questions answered incorrectly.

PASS / FAIL

For those who failed (<3/4/5) points (Trainee, JCM, SCM), you may kick them with the following message:

!fail {user} Unfortunately, you've failed the training session. Please don't be discouraged, as trainings are hosted regularly. Join our communications server 'mcroblox'. Thank you for attending!

For those who pass (>3/4/5) points (Trainee, JCM, SCM), you may pass them with the following message:

!pg {user}

(Select "Pass" to pass them)

For those who pass, you may send them with the following message:

Congratulations to those who have passed this training session, please follow me whilst I take you to the ranking room.

(Ranker/Co/Host: Can run the following command)

:sm Congratulations! If you are still here, it means that you passed the training. Please follow the ranker to the ranking area and take a seat there. Thank you!

Host: Please wait until the ranker promotes everyone. Do not leave the game.

(Wait until the Ranker promotes everyone)

Host: Everyone has been now promoted. Please listen to the Co-Host's instructions.

Co-Host: Please follow me back to the briefing area to take a photo together.

(Take the photo and send it on the #sessions-photos channel on the Discord server)

Host: Congratulations, everyone! Thanks for attending this training session. We hope that you're happy with your promotion.

:slock

You may now head back to the host panel and press - Conclude Training

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